Personal service hotline: 95568
Service time: 7 * 24 hours
Service content: Personal debit card customer business consultation and account inquiry, electronic banking business consultation, VIP value-added service consultation and appointment, complaint acceptance, etc
Corporate service hotline: 400 68 95568
Service hours: 8:00-18:00 on weekdays (excluding national statutory holidays)
Service content: Corporate customer business consultation, account inquiry, electronic banking business consultation, complaint acceptance, etc
Small and micro enterprise service hotline: 400 86 95568
Service hours: Monday to Saturday (excluding national statutory holidays) 8:00-18:00
Service content: Small and micro enterprise business consultation, loan consultation, financing consultation, cash register consultation, complaint acceptance, etc
Credit card service hotline: 400 66 95568
Service time: 7 * 24 hours
Service content: Credit card customer card consultation and business acceptance, etc
Direct Banking Service Hotline: 10100123
Service time: 7 * 24 hours
Service content: Direct banking customer business consultation and acceptance, etc.
Investor Relations Phone: (8610) 58560975 (Beijing)
(8610) 58560824 (Beijing)
Email: cmbc@cmbc.com.cn
Service hours: 9:00-17:00 on weekdays (excluding national statutory holidays)
Service content: Consultation on investor relations issues.