Telephone Bank

Voice Self-help Service

The hotline service 95568 is a new type of self-help service to our customers with checking, transfer and settlement functions. You can call 95568 to enjoy a diversified range of financial services including account information checking, transfer and remittance and payments. As for Minsheng Personal Card holders, Current Deposit Bankbook customers and Time Deposit Bankbook customers, they do not need to activate such service. They can call 95568 at any time to get our diversified financial services. The 95568 hotline service is a 24/7 and one-stop financial service provided for you!

Features
Easy and convenient operations
The Telephone Bank combines auto voice services with receptionist services. You can press the keys on your mobile phone and enjoy our auto and customer care services.
Simple procedures and rick variety
You do not need to activate this service at the counter. You can enjoy convenient and efficient account management and investment services at any time and anywhere.
Low cost, and time and effort-saving
With the Telephone Bank you can save time and cost because no counter business is conducted.

Service Charges
Application for voice service is for free. See attachment for charges on each service.

Procedures
If you have one Minsheng Card, Current Deposit Bankbook, Corporate Account or Unit Card Account, you do not need to apply such service at the counter. You can automatically enjoy our telephone bank services. You can call the service number of our bank, use card number or telephone bank to check on your password before entering our telephone bank system.

Service Paths
Individual Customers: 95568
Public Accounts: 400895568
Small & Macro Business Accounts: 4008695568

Tips
Operational Guide
Welcome to Use Telephone Bank Service of China Minsheng Bank
Debit Card Service
Credit Card Service
Corporate Annuity Service
For English press 4
Manual Service
Auto Service
VIP Service Appointment
Complaints & Loss Registration

Account and branch checking service
Card business consulting
Online and mobile bank service
VIP service appointment
Complaints & loss registration
Other businesses

Debit Card
Account checking
Savings
Bill payment
Investments & fund management
Money transfer & remittances
Loss registration
Password change
Manual service
 
Current Deposit Bankbook
Account checking
Loss registration
Password change
Manual service

Time Deposit Bankbook
Account checking
Loss registration
Password change
Manual service

Time deposit balance checking
Time deposit balance checking
Transaction detail checking
Account information checking
Exclusive card checking
Manual service

Current to Time deposit
Time to current deposit
Saving notice
Manual service

Fund shares
T-bonds
Foreign exchange business
Bank notes & transfers
Manual service

Same-same transfer
Telephone transfer
Telephone purse
Manual service
Time deposit balance and details
Account information checking
Manual service

When you are opening such accounts at our bank, please set a checking password for using our telephone bank services.
Please keep your customer information and checking password. Loss of password might lead to information leak and money stealing.
After using your mobile phone which has memory and display functions, please erase all information you have entered.


Manual Service

The customer hotline 95568 is dedicated to providing a diversified range of financial services to our individual and business customers, including business consulting, service consulting, financial transactions, service appointments and difficult issues. We aim to become a 3A telephone service center. Meanwhile we also provide specialized and in-depth services to our strategic customers to build a good market image for Minsheng Bank in the public account and macro finance areas. We have opened 4006895568 (public accounts) and 4008695568 (small and macro accounts) provide better services. Our customers can call out hotlines at any time to enjoy our services.

We have also launched English-language service for our telephone bank services to provide account checking and detail checking services to Minsheng corporate and debit card customers.

Features
No time limit
We can provide you hotline services on a 24/7 basis.
Varied financial transaction services
You can check your account, make deposits, transfers, remittances, investments, service appointments and emergency loss registrations with this service.
Fast and convenient services
You can call 95568 for our services without activation at the counter. You can call us at any time to enjoy efficient, quality and convenient financial services.

Service Charges
Application for telephone bank manual service is for free. Please see attachment for details on such charges.

Procedures
No application is needed foe enjoying our call personnel service.

Service Paths
Individual Customers: 95568
Public Accounts: 400895568
Small & Macro Business Accounts: 4008695568

Tips
Please keep you customer information and checking password. Loss of password might lead to information leak and money stealing.
After using your mobile phone which has memory and display functions, please erase all information you have entered.